Today I looked back into companies, I had written to in the beginning of this year and also in November of last year (2021);
They label (still do so, I checked) their products as “vegan” or “vegan-friendly” on their websites, in their catalogues or even on the product packaging but fail to reply, when asked about further information. Do they mean the whole product, or just for example the ink in a pen (see my 2022 Guidelines: cruelty-fee and vegan-friendly art supplies for reference; and this is my 2021 information sheet, which the companies in question received). Do they mean just the finished product or do they include the manufacturing cycle. And those are just details for the term “vegan”; then there is the whole cruelty-free status /animal testing topic, which makes a lot of companies uncomfortable, when asked about; so they just do the most convenient thing: ignore your enquiry. Which is a pity as well as bad customer service. I am not suggesting it was why the companies choose not to reply in these cases.
Companies that I, as of August 2022, have categorized as ‘declined to reply’ – after over 6 months to almost a year not responding:
- Fabriano (for an update; now label a couple of products as vegan-friendly on their website)
- da Vinci Defet (for an update; label some of their products vegan online)
- Léonard /Bullier brushes (brushes labelled as vegan in their online catalogue)
- Etchr Lab (vegan-friendly labelled products on their website)
- Strathmore (for an update)
source: websites; non-existing company replies
in the last two days I looked into four companies concerning paper products;
I wrote to:
- 31st of January 2022, Strathmore – for an update (compendium status: March 2017)
- 1st of February 2022, Hahnemühle – for an update (compendium status: March 2017)
- 1st of February 2022, Fabriano – for un update (compendium status; March 2017)
- 1st of February 2022, Moleskine – first enquiry
You will find the 2017 information in this post or in the compendium.
Unfortunately, I have nothing new to report from my Mid-November enquiries, I have yet to receive replies from Faber-Castell (concerning new products), Etchr, Léonard and da Vinci/ Defet.
I thought I would share the information here as well, since I just wrote about it to a reader. I haven’t done those – if you will – reminders -in the past; only passed gathered information on in replies to reader enquiries but not mentioned them on here; but I think it might be informative to more.
in 2017, I collected information about following brands selling paper products free of animal derivatives (see compendium):
- Hahnemühle: all FineArt paper products, technical papers and canvases are free of animal derivatives,with the exception of Photo Silk Baryta and PastellFix (status 2017); now Hahnemühle even labels new products that are free of animal derivatives; (they even sell coloured watercolour paper now)
Hahnemühle Compendium entry
- Fabriano : all paper except three, are free of animal derivatives. The exceptions are Roma, Esportazione and Secolo XIII (status: March 2017)
Fabriano compendium entry
- Strathmore: all paper products are free of animal derivatives except Gemini Watercolour Paper. (status: 2017)
Strathmore compendium entry