Very dizzy and a bit disheartened is how I feel right now. The dizziness does not come from writing inquiries , though.
It is bothersome and disheartening, if companies do not read past the first paragraph of my mail. I did often encounter this in the last weeks . So I changed the layout and thought it would be easier to read through. The definition of vegan-friendly art supplies and a cruelty-free company (two different things), which you can find in my last entry ,(https://www.veganartstuff.info/2018/02/21/definition-update-whats-cruelty-free-vegan-friendly/) I put at the bottom of my letter and attach more often the PDF as well. Unfortunately, many do not read past the small first paragraph, to find the option out in the second paragraph. I give a sentence to copy and paste, if they are not interested in this whole vegan/cruelty-free issue, they don’t even have to write the reply out, just: copy, reply, paste, send (4 mouse clicks; takes not more than 5secs). I also thought it would be better for me to ask about specific products and not the whole range they offer. I go through all the products, read the Safety sheets, read the company’s FAQs and then I contact them. So when I ask about certain items, to get the reply to just read the safety sheets, which I already did and which do not say anything about what kind of e.g. colour pigments are used (PBk9- bone black ), nor the production itself (for example dispersion of pigments with animal fats and oil). On top of my definition stating examples of animal derivatives such as Bone Black, I wrote this next to the product I inquired about: Acrylics (it can contain PBk9), only for the person handling my inquiry to explain to me what bone black was. Also naming other products I did not inquire about because I read the data sheets: that their beeswax pellets contain beeswax. What companies often also do not think about is the manufacturing process or the supply chain. In the production process animal derivatives can be used and a supplier can test the (raw)material on animals or commission it. I think I was allowed to rant about this, if you put so much time and effort into this. And I always double-check, so I went through the data sheets twice. And when they respond, which is first of all fantastic, because a lot of companies don’t even bother with that, I have to explain what means what, basically all of the attached definition again. And my intention with the definition was for them also to safe time and to get all information needed, but you can’t help them, if they don’t (want to) read your explanation.
I have started my way through the ACMI (art and creative materials insitute) members list; send some companies I had correspondence last year my information sheet (not mentioned in the list below) and I wrote to other companies I discovered or you wrote to me about. Holbein US also contacted me, I think I mentioned it in my last inquiry update. So here are some results and companies I wrote to:
Holbein US: they were suprised about animal fats/ oil being used for dispersing pigments; they were not informed about this before by the Holbein Japan and in March they will talk about this issue on their trip to Japan; also neither the Japanese customer service last year nor Holbein US this year gave me information about their cruelty-free status. This does mean necessarily they aren’t. It is just unknown and hopefully will swing our way.
Gamblin Feb 8th, 2018: they potentially have vegan-friendly products but they have no information about the supplier chain and the supplies being cruelty-free. And the material testing (->their SDS Safety Data Sheets) is done by the suppliers. It will take some time to go through all the suppliers, but they thankfully started to inquiry about this matter.
Prima Marketing February 5th,2018: written to two given adresses – no reply yet (thank you for mention it to me, also thought about contacting them previously but scrapped the started letter)
Nevsakya Palitra Feb 5th, 2018: written to two given adresses, no reply yet (thanky for telling me about this company)
Tritart– Feb 5th, 2018: had correspondence, told me all their products (except their animal hair brushes) are vegan-friendly but did not answer about the cruelty-free status; did not reply to my last mail about this. To be fair, it was apperent they did not really read my message properly, just “is … vegan-friendly” and not further, so their company status just remains unkown for now.
Shuttle Art– Feb 6th, 2018: filled out the online form twice, also tried another mentioned adress, did not work
Castle Art Supplies Feb 5th, 2018: no reply yet
Maimeri Feb 5th, 2018: no reply (thanks for telling me about this one)
Ohuhu Feb 5th, 2018: Trojan Virus infected website-can’t go on the website (tried it twice)
Vallejo Feb 8th, 2018: no reply yet
Pébéo Feb 25th, 2018 (wrote partly in French; as if writing in a company’s location’s native language would make a positive effect on giving a reply)
Maimeri Feb 25th, 2018: second try contacting them , this time in rusty Italian and English mix
Sakura Feb 25th, 2018: tried multiple times the contact form on their Japan site, which did not work, guessed an email adress (might have worked) and also contacted Sakura EU/ Royal Talens (did you know Royal Talens belongs to Sakura?)
Kugasabe Feb 25th : (thank you for telling about this one)
Home Lobby by 3l– Feb 26th: multiple tries contacting them through their EU site failed, so I tried the US one in the end
Above Ground Enterprises Feb 26th, 2018
Abralux Colori / Tommy Art Feb 26th, 2018
Aida Chemical Industries/ Art Clay Feb 26th, 2018 (I know the first name does not sound too good for a vegan-friendly product, but I hope for the best)
Alpha Art Materials: couldn’t contact them, did not find an adress
Alvin Feb 26th, 2018
American Art Clay Company /amaco – Feb 26th: First of all I got an immediate reponse but a short reply telling me to contact the marketing department (which I did immediately) and telling me to have a look at the Safety Data Sheets (SDS; which I did beforehand); I do mention this in the new mail to marketing, so I’ll see how they take my mail
Art & Frame of Sarasota Feb 26th, 2018
Boesner Feb 26th,2018 : they did not reply last year, so I hope now they will, I drastically reduced the products, I inquired about.
This is all from dizzy cranky old me right now. If you haven’t found information about a specific brand your looking for let my know (after having a go with the search box)
I started to send out inquiries again since yesterday.
Holbein US contacted me about information discrepancies concerning the information I got from Holbein Japan last year, so we will see how that is going to work out.
I wrote to :
Prima Marketing Inc.
Castle Art Supplies
I tried to contact Ohuhu, BUT trying to get on their main website and website/customer support triggered my computer virus protection programme. NOBODY TRY THE OHUHU WEBSITE IT’S INFECTED WITH A TROJAN ! That is what one gets for trying to get product information.
I will contact more companies, hopefully a bunch per day.